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Job Ref.:

Job Title: Customer Service Representative (PepperCorns)



Town / City: Maraval

Job Type: Permanent full-time

Job description:


To assist with all of the duties required by the Customer Service Representative, creating a culture of outstanding customer service, employee development and increasing shop sales; while upholding the Company Standards as set by Peppercorn’s as well as the Business Goals set by HADCO Limited.

·         Delivers quality customer service consistently.

·         Demonstrates Passion about his/her work, the products delivered.

·         Maintains a comprehensive knowledge about all Products.

·         Work flexible hours being punctual for all shifts.

·         Manages the Customer Environment.


Ensures that all company rules and procedures are followed.

Maintains a positive working environment so as to promote a culture of teamwork and respect.

Ensures goods and properly received and all necessary documentation be forwarded.

Conducts regular stock checks.

Ensures store is kept tidy and organized.

Maintains the highest standards of ethics and integrity.

Maintains the highest standards of personal conduct and personal hygiene.

Ensures that the stock and product are of the highest quality.

Promotes current in-store Promotions.

Excellent communication (both verbal and written) and interpersonal skills.

Ability to work independently.

Ability to handle a wide variety of tasks at one time while serving customers.

Highly organized, energetic with a strong commitment to outstanding customer service.


·         3 CXC Ordinary Level passes

·         Previous experience in a customer service environment

·         Pleasant disposition and well mannered

·         Team Player

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