Operations Coordinator Full Time NEW

POSITION DESCRIPTION

POSITION TITLE:Operations Coordinator

DEPARTMENT: Operations

REPORTING RELATIONSHIPS

POSITION REPORTS TO: Area Manager or Designatee

POSITION PURPOSE AND SCOPE

The Operations Coordinator is responsible for ensuring that the Company conducts its business in full compliance with the policies and regulations of the Parent Company and Cinnaworld Guyana, as well as all applicable laws and regulations governing the food and beverage industry, accepted business practices, health and safety standards, and established internal controls. The incumbent is required to consistently demonstrate, promote, and enforce Company policies, practices, procedures, and health and safety requirements in a proactive, professional, and timely manner. The position also requires travel both locally and regionally as necessary to support operational needs, conduct site visits, and ensure compliance with Company standards and objectives.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Operations

Sales and Profits
1. Monitor and oversee Company’s weekly sales goals in liaison with Managers/Supervisors to
ensure achievement of targets in accordance with Company Strategic Plan;
2. Drive incremental sales growth in collaboration with Managers/Supervisors.
3. Manage profit by controlling sales and operating costs with special emphasis on the critical
food cost (Yields, Wastage and pilferage);
4. Monitor inventory levels to ensure product availability and optimum cash flow;
5. Monitor purchasing

Service & Product Quality
1. Monitor and evaluate guest service and satisfaction periodically and promptly address
guest complaints to achieve suitable resolutions;
2. Ensure product quality via implementation and execution of the PACE system or recipe
management systems, taking corrective action when necessary;
3. Provide “hands on” support to the branches, when required.

Staffing
1. Review and monitor employee’s working hours and weekly rosters, to avoid overtime;
2. Monitor staffing plans, to ensure adequate staffing per shift according the season;
3. Develop succession plan in collaboration with Managing Director;

Training
1. Oversee training processes and procedures for all employees and follow up to ensure thorough execution of training standards;
2. Conduct performance reviews in a timely manner for Managers and Assistant Managers;
3. Ensure all the Managers conduct staff evaluations at the requisite time;
4. Direct and support Manager and Assistant Manager by coaching, counselling and training to accomplish Company Strategic Plan;

Compliance
1. Ensures compliance with established control procedures, statutory and company regulations and operating practices of Parent company and Cinnaworld Guyana.
2. Conducts audits for all brands within the network of Cinnaworld Guyana .
3. Communicates audit findings with the auditees and prepares a final report identifying the corrective action and process improvements to be taken by Manager &/or Area Manager
4. Tracks corrective action and planned action agreements from inspection to closure with Managers &/or Area Managers to accomplish related results.
5. Implement and manage an effective compliance program to ensure quality and customer service standards are met, identify operation problems and implement work process improvements.
6. Develop, deliver and enhance training programmes relating to health and food safety, quality and regulatory compliance to Management and crewmembers in alignment with the Parent Company and Cinnaworld Guyana standards.
7. Provides direction to Management &/or crewmembers for continuous improvement within the company’s network.
8. Visits all branches within the network to conduct inspections and ensure best practice throughout the network and improved efficiencies at all locations.
9. Participates in continuous evaluation and improvement of all quality aspects within the network of branches with particular emphasis on maintaining through cleaning and hygienic practices.
10. Keeps the Managing Director and relevant Management personnel updated on issues and action which impact the business to bring about major improvement and efficiencies in all aspects.

II. COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
i. Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
ii. Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
iii. Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
iv. Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
v. Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
vi. Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
vii. Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

III. QUALIFICATIONS AND EXPERIENCE
i. Bachelor’s degree in Food Safety or Food Science related course of study or equivalent experience and also sound knowledge of auditing practices in the food industry.
ii. At least two (2) years experience in a position in Compliance

IV. SKILLS AND ABILITIES
i. Critical thinking skills
ii. Strong organizational and time management skills
iii. Excellent interpersonal skills
iv. Ability to demonstrate initiative, dedicated work habits and sets high standards
v. Good leadership and managerial skills
vi. Ability to multi-task and possess strong organizational and time management skills
vii. Excellent verbal and written communication skills
viii. Well versed in computer skills Microsoft Office Suite