Front Desk Agents (Full-Time & Part-Time) Full Time NEW

Front Desk Agents (Full-Time & Part-Time)
* Job Summary: Serves as the primary face of the hotel, providing direct customer service support to all arriving guests, visitors, and corporate travellers.
* Key Responsibilities:
* Coordinates and creates guest reservations arriving from online sources, phone requests, or direct walk-ins.
* Welcomes visitors, manages seamless check-in and check-out tasks, and issues room access keys.
* Handles standard cash, point-of-sale, and electronic payment transactions accurately.
* Responds professionally to inbound calls, internal enquiries, and digital correspondence.
* Liaises actively with housekeeping and technical staff to ensure room functionality and guest satisfaction.

Qualifications & Experience:
* Minimum of 5 CSEC/CXC ordinary level passes, including English Language and Mathematics.
* At least 1–2 years of experience in a customer service or hospitality role, with proficiency in Property Management Systems (PMS) considered an asset.