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Front Desk Supervisor
* Job Summary: Oversees the daily operational performance of the front office team to guarantee exceptional hospitality standards and efficient shift handovers.
* Key Responsibilities:
* Supervises front desk agents, monitors check-in queues, and manages scheduling allocations across shifts.
* Resolves escalated customer service challenges, complaints, and billing issues tactfully.
* Audits daily front office transactions, room logs, and system data entry for accuracy.
* Conducts ongoing on-the-job training for desk agents regarding property management systems and customer protocols.
Qualifications & Experience:
* Associate Degree or Diploma in Hospitality Management, Tourism, or a related business field.
* Minimum of 3 years of front desk experience in a hotel environment, with at least 1 year in a senior or supervisory capacity.
