Operations Associate Full Time NEW

Suitably qualified persons are invited to submit applications to fill the following permanent position:

Operations Associate

General Accountability

The Operations Associate is responsible for executing and overseeing core financial operations to ensure the accuracy, integrity, and timeliness of all transactional activities. This role manages the end-to-end processing of high-volume financial transactions—including sales, repurchases, account adjustments, fund transfers, and electronic payments—while ensuring compliance with regulatory standards and internal controls. The Associate serves as a critical liaison between internal teams and external partners, supporting reconciliation, documentation, reporting, and process enhancement initiatives that drive operational excellence.

Key Responsibilities

Reconciliations, Reporting & Documentation

Perform periodic reconciliations between internal records and external bank statements to ensure consistency and accuracy.
Investigate outstanding or unmatched items and initiate corrective actions, including journal entries where necessary
Prepare and validate operational and regulatory reports, including aged analysis, transaction summaries, audit schedules, and exception reports.
Escalate unresolved transactions to management within designated timeframes.
Ensure timely retrieval and review of system-generated reports such as Finacle Interface Files, Fund Holding Reports, and Cheque Lodged Reports.
Uphold internal control standards and mitigate operational risks through disciplined documentation and data integrity practices.

Operational Processing

Execute a broad range of financial transactions in accordance with internal protocols and service-level agreements (SLAs).
Validate, record, and monitor transactions to ensure complete and accurate data integrity.
Initiate processing for fund transfers, remittances, cheque deposits, inter-scheme transfers, wire transfers, ACH transactions, payroll settlements, and ATM redemptions.
Investigate, resolve, and escalate discrepancies in a timely manner.

Electronic Payments Processing

Process and monitor incoming/outgoing electronic payments (e.g., RTGS, ACH, wire transfers etc).
Investigate failed/rejected payments and liaise with banks and service providers for resolution.
Ensure third-party instructions meet compliance standards

Cross-Functional Support & Collaboration

Collaborate with Finance, Compliance, Risk, IT, and other departments.
Support audits and regulatory reviews with required documentation and insights.
Provide training and operational support to other team members

Cashbook Adjustments

Investigate all cash book, bank and funds transfer adjustments emanating from daily processes.

Process Optimization

Identify opportunities for process enhancements and automation to improve transaction accuracy and efficiency.
Participate in the development and execution of control initiatives to mitigate operational risks.
Assist in implementing best practices and standard operating procedures.

Document Management & Compliance

Ensure transaction-related documents are electronically filed and easily retrievable.
Protect sensitive financial information in accordance with data governance policies.

Supports the achievement of business objectives by the completion of all assigned duties.

The selected candidate must possess the following combination of qualifications, skills, training, and experience:

Passes in five (5) GCE Ordinary Level/ CXC / CSEC Ordinary Level subjects including English Language and Mathematics at General Proficiency Grades 1, 2 or 3 with a maximum of 2 subjects at Grade 3 and two (2) GCE/CAPE Advanced Level subjects
Minimum of two (2) years’ experience in a similar role preferably at a financial institution
Suitable combination of training and experience
High confidentiality and integrity
Passion for delivering excellent customer service
Ability to work independently and in teams
Strong interpersonal, communication and organizational skills
Ability to analyse and interpret information and data received
Excellent telephone and office etiquette
Knowledge of Microsoft Office Suite of Products
Ability to work in teams

All applications to be submitted by October 02, 2026.