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Job Summary
We are seeking a dynamic Point of Sale Agent focused on boosting shipment and revenue growth for DHL Express Trinidad. Responsibilities include processing payments, promoting additional services, and maximizing sales opportunities. Our ideal candidate will ensure precise financial transactions, manage shipments, and oversee delivery. Strong interpersonal and communication skills are crucial for engaging customers and recommending services. Your persuasive abilities will be key in upselling and cross-selling to contribute to revenue growth. Adherence to procedures is vital for accurate order processing, aligning efforts with business strategy and customer satisfaction goals. Your role will significantly impact the success of the sales team and the organization by fostering positive customer relationships and delivering exceptional service.
Key Tasks
Accepts and registers payments for all DHL services.
Accepts outbound shipment from customers.
Processes and adjusts billing and service complaints made by customers.
Offers alternatives to customers and potentially turns information calls or walk ins into sales leads or identifies other additional value-added services to customers when opportunities arise during an interaction.
Responds to customers consistently and confidently by providing accurate information in all areas such as customs requirements, transit time and prices.
Performs daily cash reconciliation.
Follows guides, rules and procedures when delivering packages to customers.
Performs miscellaneous job-related duties as assigned and required.
Responds to customer queries and advises them on the characteristics, advantages, and benefits of DHL, offering personalized solutions aligned to their needs.
Creates a great customer experience, greeting customers daily, assessing their needs, offering the right solutions, and advises on the documentation requirements at the destination country, transit times and the correct product.
Executes transactions related to receiving, checking, and sending documents and packages.
Receives and delivers shipments following established procedures and safety standards.
Executes inspection of each shipment.
Recognizes business opportunities for the sale of additional value-added products and services (insurance, time-definite, among others).
Promotes the initiatives designed by the Company for the growth of the channel.
Is knowledgeable and understands the area in a 3 km radius from the point of sale (POS), and can identify potential businesses that can accelerate revenue for the POS.
Upsells based on customer needs.
Is knowledgeable about daily objectives and understands KPIs
Gives daily follow-up and shares ideas to accelerate sales.
Collects and records payments according to established company procedures.
Reports progress and incidents to the immediate Supervisor.
Identifies and proposes ideas to stimulate traffic at the POS.
Responsible for the correct use of assigned supplies: equipment, systems, resources, uniforms, etc.
Controls aspects of security, order, and cleanliness of SVP, reporting any irregularities found.
Develops and promotes DHL’s corporate values.
Complies with the provisions of the programs, manuals, procedures, and instructions that apply
Supervise support staff at satellite location
Skills and Qualifications
Diploma in Sales, Marketing or related field
Minimum two (2) years’ experience in sales, retail counter management and shipping & logistics
Ability to work independently
Supervisory skills
Exceptional customer service skills
Strong written and verbal communication skills
Must be computer literate
Proficient in Upselling/Cross-selling
Ability to utilize point of sale systems
Ability to lift, on average, 50 kgs.
Ability to be sustain mobility, crouch and bend
Maintains a professional appearance and complies with company grooming, hygiene, uniform and safety standards.
Open to Trinidad and Tobago nationals only.
