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Job Description
The incumbent is required to design , develop, implement, manage, maintain and provide support services under appropriate direction and guidance for the internet technology based applications of the Ministry. Duties include: providing key services related to the Ministry/Department’s website and intranet solution which include – assisting with the development of enabling policy and standards; assisting with needs assessment, and the design and development of the solutions; providing technical services in the coding and testing of these applications; monitoring and providing assistance with the management of, the security, integrity and availability of the applications; promoting, maintaining and enhancing the solutions; assisting with related training and documentation; and supervising support staff as required.
Key and Critical Responsibilities
Assists with the design of web-based applications of the Ministry/Department, by, for example, the configuration of packaged applications, and documents such designs using defined standards, methods and tools.
Develops, interfaces, tests, corrects, and documents web-based applications including the website as part of the Ministry’s overall application development, configuration and maintenance process in accordance with agreed standards and specifications.
Assists with the development and execution of software tests, including user acceptance testing, for all new or updated web applications such as the Ministry/Department’s website and intranet solutions.
Commissions and decommissions internet – based applications in accordance with the Ministry/Department’s defined procedures and instructions or accepted leading practice, and accurately maintains the related service and support records.
Monitors the performance of the Ministry/Department’s website and intranet applications, and resolves any technical and performance issues identified using standard processes and procedures, and performs assigned software maintenance and performance improvement tasks.
Monitors the levels of service delivered by the Ministry/Department’s website and intranet solutions against documented service level agreements or the levels anticipated by the Ministry/Department’s customers, diagnoses identified service delivery problems, and initiates action to maintain and improve the current levels of service.
Assists with the project management of assigned internet technology projects, by identifying and mitigating project risk, ensuring quality in project delivery, and managing any assigned resources.
Delivers learning activities, including end-user training, to a variety of audiences in areas of technical specialization and for any assigned projects.
Maintains knowledge of specific technical specializations in internet technology based applications including website and intranet technologies; programming procedure and languages; web design, authoring , development, administration and security tools; and utilizes this knowledge in performing job duties.
Maintains an awareness of the opportunities provided by new and emerging internet technology -based, tools and techniques and advises on their relevance and potential value to the Ministry/Department.
Performs other related duties as required.
Key Competencies
Considerable knowledge of web technology including websites and intranets, web authoring languages and tools, web design and architecture, and web development and implementation.
Knowledge of the management and operation of websites and intranets within a government based or business organization.
Knowledge of the project management tools and techniques.
Some knowledge of relevant Public Service rules and regulations, instructions and procedures.
Ability to think creatively and to implement websites and intranet solutions.
Ability to supervise technical and support staff.
Ability to communicate effectively both orally and in writing.
Ability to promote teamwork.
Ability to establish and maintain effectively working relationships with colleagues.
Ability to interact positively with members of the public and external stakeholders.
MINIMUM EXPERIENCE AND TRAINING
Minimum of three (3) years’ experience performing at a technical level including at least two (2) years’ experience in the development, operations and maintenance of web-based systems.
Training as evidenced by the possession of a recognized Bachelor’s Degree in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area.
Certification in web technology management, such as Microsoft Certified Technology Specialist (MCTS) or CIW Web Design Professional.
Training in relevant web technology solutions e.g. SharePoint and Websphere.
