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JOB DESCRIPTION
CONTRACTUAL POSITION
JOB TITLE: INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) SUPPORT OFFICER
JOB SUMMARY:
The incumbent is required to provide operational support functions for the ICT infrastructure of the Land Settlement Agency under the guidance and direction of the Information Systems Specialist. Duties include: assisting with software development and testing under supervision; performing defined operational procedures including documentation on the ICT systems; resolving defined requests for support and routine incidents; and monitoring levels of service provided.
REPORTS TO: Information Systems Specialist, Manager Corporate Services
SUPERVISION GIVEN TO: N/A
DUTIES AND RESPONSIBILITIES:
▪ Designs, codes, tests, corrects and documents simple programs and assists with the implementation and testing of software under the supervision and guidance of professional staff
▪ Supports the information content and publication development process, including creating draft documentation and illustrations, printing and publishing, and creating sections of technical and operational documentation
▪ Interprets, executes and records test cases in accordance with project test plans and under the supervision of professional staff
▪ Monitors and logs the actual service provided to users against that required by service level agreements
▪ Carries out agreed operational procedures of a routine nature; and contributes to maintenance, installation and problem resolution
▪ Receives and handles requests for support following agreed procedures; and responds to requests for support by providing information to enable incident resolution and allocates unresolved calls as appropriate; and maintains relevant records
▪ Performs other related duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES:
KNOWLEDGE:
▪ Knowledge of computer operations functions
▪ Some knowledge of the tools and techniques required for the management and control of ICT within a government based or business organisation
▪ Some knowledge of project management tools and techniques
▪ Some knowledge of relevant Public Service rules and regulations, instructions and procedures
SKILLS AND ABILITIES:
▪ Ability to communicate effectively both orally and in writing
▪ Ability to operate as part of a team
▪ Ability to establish and maintain effective working relationships with colleagues
▪ Ability to interact positively with members of the public and external stakeholders
MINIMUM EXPERIENCE AND TRAINING:
▪ Minimum of three (3) years of relevant technical experience
▪ Training as evidenced by the possession of a recognized Associate Degree or Diploma in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area
APPLICATION SUBMISSION REQUIREMENTS
Applicants are required to submit as a single document:
A Cover Letter
Curriculum Vitae
Name & telephone contact of two (2) references
A Certificate of Good Character
Copies of all relevant academic certificates
A Passport-sized photographSUBMISSION ADDRESS
Applications are to be addressed to:Human Resource Specialist
Land Settlement Agency
Orange Grove Road South
Orange Grove Estate
TACARIGUA
SUBMISSION GUIDELINES
Website: To view the Job Description, please visit: www.lsatt.com
Email Submission: Applications can be submitted via email to [email protected]
Physical Submission: By post or hand-delivered to the above address on weekdays from 8 am to 4 pm.
Important Note: The position being applied for must be clearly stated in the subject line of the email or on the envelope.
Review Policy: All applications will be treated with strict confidence. Unsuitable applications will not be acknowledged.
