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Job Description
The IT Assistant provides day-to-day technical and operational support to the Information Technology Department. The position assists with user support, computer equipment, network connectivity, IT systems and routine technology-related activities to support the reliable operation of the Authority’s IT services.
Key and Critical Responsibilities
1. Provides day-to-day technical support to employees, including diagnosing and resolving hardware, software, network connectivity, printing and other IT-related issues.
2. Assists with the installation, configuration, upgrade and maintenance of desktops, laptops, software and other IT equipment.
3. Assists with monitoring and supporting the Authority’s network and connectivity.
4. Assists with Microsoft 365, user accounts and system access permissions.
5. Assists with routine IT security activities, including software updates, endpoint protection and security alerts.
6. Maintains accurate records of IT equipment, software, licences, warranties, repairs and equipment assigned to employees.
7. Assists with routine monitoring of servers, storage and other IT equipment and escalates technical issues as required.
8. Provides technical support for meeting-room and video-conferencing equipment and assists with user support for business applications.
9. Assists with IT projects, equipment deployment and system upgrades, and follows up with approved service providers on technical matters as required.
10. Documents technical issues and resolutions and performs other related duties consistent with the position, as assigned.
11. Performs other related duties as required.
Key Competencies
Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Computer Engineering or a related field; or an equivalent combination of relevant qualifications, training and experience.
A minimum of two (2) years’ relevant experience in IT technical support, systems support, network support or a similar environment.
Working knowledge of computer networks, Microsoft Windows and Microsoft 365.
Practical experience troubleshooting hardware, software and network-related issues.
Exposure to backup/recovery, virtualisation, servers or storage systems would be an asset.
Good analytical, troubleshooting and communication skills.
Ability to maintain accurate records and handle confidential information appropriately.
