Customer Service Representative Full Time NEW

We are seeking someone to provide exceptional customer service and sales support. The successful candidate will understand customer needs, recommend appropriate solutions, handle inquiries and concerns professionally, and contribute to a positive customer experience.

Key Responsibilities

• Provide professional and exceptional customer service across all interactions.
• Build rapport with customers and understand their needs, concerns, and preferences.
• Recommend appropriate products and services based on customer requirements.
• Handle customer inquiries, complaints, and objections professionally.
• Resolve customer concerns efficiently while maintaining customer satisfaction.
• Accurately document customer interactions and navigate multiple systems.
• Meet established customer service, quality, productivity, and sales expectations.
• Participate in training, coaching, and continuous improvement activities.
• Work effectively both independently and as part of a team.

Qualifications

• Must be 18 years of age or older.
• Minimum of three (3) CXC subjects, including English A.
• Excellent verbal and written communication skills.
• Clear, confident, and professional spoken English.
• Good computer literacy and ability to navigate multiple systems.
• Strong interpersonal, organizational, and problem-solving skills.

Experience

• Minimum of six (6) months of customer service and sales experience.
• Previous experience in a customer-facing, contact centre, retail, healthcare, hospitality, or similar environment is an asset.
• Experience handling customer inquiries, complaints, or difficult interactions is preferred.
• Previous CRM or customer management system experience is an asset.

Requirements

• Must be eligible to work in Trinidad and Tobago.
• Must be available to work flexible shifts, including weekends and public holidays, as required.
• Must be comfortable working in a fast-paced, performance-driven environment.
• Must be willing to learn new systems, processes, products, and services.
• Must demonstrate reliability, punctuality, accountability, and a strong work ethic.
• Must be receptive to coaching, feedback, and continuous improvement.

Physical Requirements:Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.