Processing Officer Full Time NEW

Job Description
Application Deadline: September 11, 2026

We are recruiting on a Contract Basis for 1 year

What is the opportunity?

As an Early Stage Agent you will be responsible to contact and determine the best course of action on all products assigned in Retail Collections low risk based stage delinquency buckets, which covers all Loans, Credit cards & Mortgages.  You would be responsible to cure the accounts using best judgment, balancing the most efficient and effective method of collecting the account arrears, meeting KPIs and Business objectives and maintaining a positive client experience.

What will you do?

Collection of all Retail Collection accounts presented to the Low Risk Based Stage Delinquency Buckets
Ensures all necessary and relevant information is gathered to analyze the status of the account through direct telephone contact with the client.
Utilizes a variety of RBC systems to “Search and dial for dollars” and place account holds when required.
Ensures the integrity of the client documentation is timely and properly maintained
Maintains accurate diary dates in the Collections system(s) to ensure consistent follow-up with the clients as defined in the Collections Process
Expected to process work volumes/contact client as measured by established service quality standards(e.g. Client Service Commitments)
To deliver all exercises / administrative duties in a timely manner ensuring meaningful content.
Deliver professional level of customer service to internal and external stakeholders and ensures a professional standard of client care and experienced is maintained, resolving issues at source and referring as required
Exercise good judgment when making decisions balancing Risk and Client experience
Work in a team environment
What do you need to succeed?

Must-have

HAVO + 2 years of relevant work experience
Proficient in the Banks reconciliation processes
Proficient knowledge of Microsoft Excel and MS suite + keyboarding skills
Proficient with Bank technology where applicable, including but not limited to RIBS, T24, Oracle, Outlook, Secure Web etc.
Proficient with Credit Management & Recoveries Platforms
Nice to have

Strong interpersonal skills
Strong organizational and time management skills
Keen analytical sense
Good business writing skills
Basic knowledge of lending/securities
Basic understanding of the fundamentals of credit
Good understanding of delinquency management
What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

World-class leadership training with countless development opportunities
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
A focus on work-life balance
A unique opportunity for personal and professional growth
Work in a dynamic, collaborative, progressive, and high-performing team
 

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management