Facilities Manager Full Time NEW

FACILITIES MANAGER
JOB TITLE: Facilities Manager
JOB REFERENCE NO: HR-F32
DEPARTMENT: Operations Department
CREATED / REVISED: 03.08.2026
REPORTS TO: Operations Manager/Managing Director
STAFF SUPERVISED: 6 directly/106 indirect
TYPE OF POSITION: Full-time

JOB SUMMARY
Branford General Contracting Services Company Limited is seeking a dynamic, experienced and results-driven Facility Manager to lead and manage the Company’s Facilities Management operations. The successful candidate will be responsible for ensuring the efficient delivery of contracted services across multiple client locations while maintaining high standards of service quality, workforce performance, client satisfaction, safety, compliance and cost control. The Facility Manager will provide strategic and operational leadership to the Facilities Management Department and will be responsible for managing supervisory personnel and overseeing a large, predominantly part-time operational workforce.

ACCOUNTABILITIES
The successful candidate will be responsible for:
* Providing overall operational leadership and direction for the Facilities Management Department.
* Managing and developing Facilities Officers, Technicians and other operational site officers.
* Overseeing workforce planning, scheduling, deployment, attendance and staffing coverage across multiple client locations.
* Ensuring employees are appropriately trained, equipped, supervised and held accountable for performance.
* Managing client relationships and serving as a senior operational contact for assigned accounts.
* Monitoring service quality and ensuring contractual requirements, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are achieved.
* Investigating and resolving client complaints and implementing corrective action plans.
* Overseeing facilities inspections, maintenance activities, work orders and preventive maintenance programs.
* Managing and monitoring subcontractors, suppliers and specialist service providers.
* Ensuring compliance with Company policies, Health and Safety requirements, client standards and applicable regulations.
* Monitoring and approving departmental costs, labour utilization, overtime, materials and other operational resources.
* Supporting departmental budgeting, forecasting, quotations, tenders and contract renewals.
* Preparing and presenting operational and management reports (daily/monthly)
* Identifying operational risks and implementing appropriate corrective and preventative measures.
* Developing systems, procedures and controls to improve operational efficiency and service delivery.
* Driving continuous improvement initiatives and supporting the growth and expansion of the Facilities Management portfolio.
* Assist with tender preparation, Invoicing, Quotations, contracts and conduct site visits.

SKILLS REQUIREMENTS
The ideal candidate should be:
* Strong strategic and operational leadership.
* Excellent people management and team development skills.
* Commercial awareness and sound financial judgment.
* Strong client relationship management skills.
* Ability to manage multiple sites and competing operational priorities.
* Excellent decision-making and problem-solving abilities.
* Strong planning, organizational and time-management skills.
* Ability to implement systems, controls and performance measures.
* High level of accountability, integrity and professionalism.
* Ability to work independently and make sound decisions in a fast-paced environment.
* Reliability, accountability and a proactive approach to work.
* Innovative and flexible
* Technologically inclined.

EXPERIENCE REQUIREMENTS
* Minimum of 5–8 years’ progressive management experience in Facilities Management, Property Services, Janitorial Operations, Building Operations, Construction, Hospitality or a similar service environment.
* Available to work weekends and Public Holidays

EDUCATION, KNOWLEDGE AND CERTIFICATION REQUIREMENTS
Preferred Qualifications:
* Bachelor’s Degree or equivalent qualification in Facilities Management, Business Administration, Operations Management, Property Management or a related discipline.

* Proven experience managing supervisors and large, dispersed operational teams.
* Experience managing workforce scheduling, deployment, attendance and performance.
* Demonstrated experience managing client relationships and service contracts.
* Experience managing contractors and subcontractors.
* Strong understanding of facilities operations and building maintenance.
* Experience with budgeting, cost control and resource management.
* Strong written and verbal communication skills.
* Excellent leadership, organizational and problem-solving abilities.
* Valid Driver’s Permit (Manual) and access to a reliable vehicle in good working condition.