Information and Communication Technology Technician I Full Time

Job Description
JOB SUMMARY

The ICT Technician I will be responsible for the maintenance and troubleshooting of desktop applications, hardware devices and infrastructure.

The Authority reserves the right to assign the officer to any Facility under its management.

Key and Critical Responsibilities
THE CORE FUNCTIONS INCLUDE BUT NOT LIMITED TO THE FOLLOWING:

Provides strong technical hardware, software and network assistance and maintenance to all end users in the shortest possible time.
Contributes towards minimizing down-time and helps achieve the most efficient use of technology available.
Documents all questions and incidents with detail, for both accurate metrics and to help build a rich ICT knowledge base.
Ensures that problem reports received are tracked and monitored through to resolution, while providing feedback to the end user.
Assists in the customization and adaptation of existing hardware/software to meet users requirements.
Connects users to networks.
Performs system upgrades, software updates and hardware maintenance to ensure operational effectiveness.
Executes schedules and protocols developed for backups, maintenance and training.
Transfers basic knowledge to the users and training on the use of new equipment.
Maintains confidentiality with regard to the information being processed, stored or accessed by the network.

Key Competencies
REQUIRED QUALIFICATION, TRAINING AND EXPERIENCE:

Certificate in Computer Science or a related field.
A+ and Network + certified.
Minimum one (1) years experience in repair and maintenance of PCs, printers and peripheral devices.
Experience in the Windows environment would be considered an asset.