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ADMISSIONS SUPPORT OFFICER
📋 Role Summary
We are seeking a highly organised, adaptable and service-oriented professional to support our Student Recruitment Unit. The Admissions Support Officer provides essential administrative and operational support throughout the admissions process, while delivering a welcoming, responsive and professional experience to prospective students.
☑️ Key Responsibilities
Provide timely, accurate and professional information to prospective students through telephone, email and in-person interactions on programmes, application requirements and related matters.
Coordinate and administer applications, including reviewing submissions, verifying supporting documents, monitoring progress and following established admissions procedures.
Maintain complete and accurate records of enquiries, leads, applicants and enrolments in the relevant databases and tracking systems.
Assist with the planning, coordination and delivery of recruitment activities, including information sessions, open days, campus tours and other events.
Process and record initial student payments in accordance with approved financial and administrative procedures.
Prepare correspondence, admissions reports, presentations and routine updates to support the Unit’s operations and decision-making.
Collaborate with Admissions Advisors and other departments to resolve enquiries, coordinate follow-up activities and improve the prospective student experience.
Deliver information and presentations to prospective students, where required, and remain informed about applicable admissions policies and procedures.
🧠 Key Skills and Competencies
Excellent written and oral communication skills, with the ability to prepare clear, professional correspondence and communicate confidently with individuals and groups.
Strong interpersonal, active listening and customer service skills, with a warm, courteous and solutions-focused approach to interacting with diverse stakeholders.
Excellent organizational and time-management skills, including the ability to prioritize competing demands, manage multiple tasks and consistently meet deadlines.
Exceptional attention to detail and a commitment to accuracy, confidentiality and proper record-keeping.
Adaptability and versatility, with a willingness to support a range of administrative, student-facing and event-related activities as operational needs change.
Good judgment, initiative and problem-solving ability, with the capacity to work independently and collaboratively in a fast-paced environment.
🎓 Experience and Qualifications
A Bachelor’s degree in Business Administration, Management, Communications, Education or a related field.
At least three (3) years of relevant experience in an administrative, admissions, student services, customer service or comparable support role.
Proficiency in Microsoft Office applications, particularly Word, Excel, Outlook and PowerPoint.
Experience maintaining accurate records, coordinating administrative processes and preparing reports; familiarity with student information systems or customer relationship management (CRM) systems would be an asset.
✉️ Application Information
Deadline for applications: November 20, 2026
Email your application to: [email protected]
Subject line: Admissions Support Officer Application
