Direct Sales Agent Full Time

Direct Sales Agent

Date: Sep 16, 2026

Location: Port of Spain, TT

Company: Digicel

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values – Diversity, Integrity, Growth, and Innovation – our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Job Title: Direct Sales Agent (FIELD SALES)

Primary objective of the job:

Identify and pursue sales opportunities for the Digicel+, Prepaid & Postpaid Product Portfolio to new customers, to enhance customers’ experience through up-selling and cross-selling to our existing customer base. Provide exceptional customer service and after-sales service to all clients by resolving customer complaints, queries and concerns. Liaise with other departments to ensure the fulfillment of end-to-end transactions.

Main Duties and Responsibilities:

Achieve 100% Sales Targets
Full compliance with the use of prescribed CRM tools for optimal business intelligence
Achieve the required number of customer contacts on a daily, weekly and monthly basis, to ensure that you can achieve your targets through your individual conversion rates
Sell the required mixture of Digicel’s products and services in line with the required targets
Accurately record all prospect information, sales appointments and conversations with customers and associated outcomes (failures and successes), in line with current reporting documents, to sales management on a daily, weekly and monthly basis
Accurately record customers’ orders and applications for products and services
Provide relevant information and responses to customers’ concerns and questions in an honest and business-like manner
Be an external ambassador of Digicel and maintain a strict level of professionalism
Maintain and account for stock of devices
Maintain knowledge of current promotions and product offerings
Canvass assigned territories to promote and sell products/services
Deliver sales presentations to prospective customers
 

Academic Qualifications and Experience Required:

Minimum of three (3) CXC/CSEC subjects inclusive of English Language and a numerical subject (Accounts, Mathematics or Physics), or equivalent qualification
Must possess good computer skills and knowledge of the Internet and applications
A minimum of two (2) years’ sales experience with proven success
Previous experience in a customer service environment is an asset
 

Functional Skills:

Excellent interpersonal skills
Excellent time management skills and ability to multi-task
Excellent communication skills (verbal/written)
Flexible and quick-thinking
Must be customer oriented
Must be trainable
Ability to rapidly learn new tools and understand customers’ environments
 

#LI-DNI

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.