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Job Description
Design, develop, implement, manage, maintain and provide support services, under appropriate direction and guidance, for internet technology-based applications of the Ministry/Department. Duties include services related to website and intranet solutions, enabling policy and standards, needs assessment, solution design/development, coding/testing, monitoring security/integrity/availability, maintaining and enhancing solutions, training and documentation, and supervising support staff as required.
Key and Critical Responsibilities
Assists with design of web-based applications, including configuration of packaged applications, and documents designs in accordance with defined standards, methods and tools.
Develops, interfaces, tests, corrects and documents web-based applications, including the website, within the overall application development, configuration and maintenance process.
Assists with development and execution of software tests, including user acceptance testing, for new or updated web applications.
Commissions and decommissions internet-based applications according to defined procedures, instructions or accepted leading practice and maintains service/support records.
Monitors performance of website and intranet applications, resolves technical and performance issues using standard procedures, and performs assigned maintenance and performance improvement tasks.
Monitors service levels delivered by website and intranet solutions against documented service level agreements or approved standards, diagnoses problems and initiates service improvements.
Assists with project management of assigned internet technology projects, including risk identification/mitigation, quality delivery and management of assigned resources.
Delivers learning activities, including end-user training, to varied audiences in areas of technical specialisation and assigned projects.
Keeps abreast of developments in internet technology applications, website/intranet technologies, programming procedures and languages, web design, authoring, development, administration and security tools.
Keeps abreast of opportunities from new and emerging internet technology tools and techniques and advises on their relevance and potential value.
Performs other related duties as required.
Key Competencies
Knowledge, Skills and Abilities
Knowledge
Considerable knowledge of web technology including websites and intranets, web authoring languages and tools, web design and architecture, and web development and implementation.
Knowledge of the management and operation of websites and intranets within an organisation.
Knowledge of project management tools and techniques.
Some knowledge of relevant web technology solutions, e.g. SharePoint and WebSphere.
Skills and Abilities
Ability to think creatively and implement website and intranet solutions.
Ability to supervise technical and support staff.
Ability to communicate effectively both orally and in writing.
Ability to operate as part of a team.
Ability to establish and maintain effective working relationships with colleagues.
Ability to interact positively with members of the public and external stakeholders.
Minimum Experience and Training
Minimum of three (3) years experience in an area of ICT, including at least two (2) years experience in the development, operations and maintenance of web-based systems.
Training as evidenced by the possession of a recognised Bachelors Degree in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area.
Certification in web technology management, such as Microsoft Certified Technology Specialist (MCTS) or CIW Web Design Professional.
