Senior Information Technology (IT) Infrastructure Specialist Full Time NEW

Government of Trinidad and Tobago JOB DESCRIPTION CONTRACTUAL POSITION

JOB TITLE: SENIOR INFORMATION TECHNOLOGY (IT) INFRASTRUCTURE SPECIALIST

REPORTS TO: Manager, Networks and Infrastructure or designated officer SUPERVISION GIVEN TO: Professional, Technical and Support Staff

JOB SUMMARY: The incumbent is required to perform specialized technical duties in the administration, operations, maintenance and support of the computer centre’s hardware, software, systems and related infrastructure of a large Ministry/Department. Duties include: operations and support of servers, SANs, printers and associated IT peripherals; support for email, domain management and related systems; administration and management of operating systems and other system software; administration of support and maintenance of PCs, laptops, PC software and related equipment; and supervision of professional, technical and support staff.

KEY RESPONSIBILITIES:

• Operates and maintains the IT infrastructure of the Ministry/Department, monitors its performance, adheres to defined maintenance and support procedures, and ensures that established service levels of IT operations are achieved.
• Contributes to the management of the Ministry/Department’s IT infrastructure of the Ministry /Department in accordance with agreed standards and procedures.
• Initiates and monitors actions to investigate and resolve problems with the IT infrastructure and implements agreed solutions and measures.
• Conducts security risk and vulnerability assessments for the IT systems of the Ministry/Department; and develops and applies appropriate technical security controls.
• Monitors the application of and compliance with, security operations procedures for areas of responsibility, reviews the IT infrastructure for breaches in security, and takes appropriate remedial actions.
• Conducts research into and explores ways to use emerging technologies and products to further the ICT goals of the Ministry/Department.
• Provides inputs to the service continuity planning process, and implements approved plans in order to ensure that defined levels of continuity for the IT infrastructure are achieved.
• Provides specialist expertise in the review, evaluation, installation, testing, upgrade and maintenance of system software such as operating systems and related utility software, and in the resolution of any associated service delivery problems.
• Monitors the IT infrastructure of the Ministry/Department for achievement of agreed performance targets and service levels and contributes to the availability management process;
• Documents and implements the arrangements for disaster recovery; and conducts regular testing of the recovery procedures.
• Monitors service delivery of the IT infrastructure components against established service level agreements, diagnoses service delivery problems, and initiates action to maintain and continuously improve the levels of service.
• Monitors IT component capacity, and follows agreed policies and procedures to proactively resolve any projected shortfalls.
• Provides project management services for the ICT infrastructure projects of the Ministry/Department, including identifying and mitigating project risk, ensuring quality in project delivery and managing resources.
• Manages the storage and backup systems of the Ministry/Department to provide agreed levels of service, security, storage optimisation, and recovery and growth capacity, in compliance with data retention and data protection requirements of the Public service.
• Manages the installation, testing, commissioning/decommissioning of computer hardware and system software in accordance with agreed standards, quality and safety plans.
• Prepares and delivers learning activities, such as training, to a variety of audiences in areas of technical specialisation and responsibility.
• Keeps abreast of technical developments in respect of IT networks and infrastructure including computer hardware, operating systems and related products provides advice regarding their application, and utilises this knowledge in performing job duties.
• Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

KNOWLEDGE:

• Considerable knowledge of the defined components of IT infrastructure.
• Knowledge of the principles, tools and techniques required for the management and control of ICT within an organisation.
• Knowledge of project management tools and techniques.
• Some knowledge of Public Service processes and procedures.

SKILLS AND ABILITIES:

• Ability to supervise professional, technical and support staff.
• Ability to think creatively and to implement technology solutions.
• Ability to manage ICT projects.
• Ability to communicate effectively both orally and in writing.
• Ability to promote teamwork and manage conflict.
• Ability to establish and maintain effective working relationships with colleagues.
• Ability to interact positively with members of the public and external stakeholders.

MINIMUM EXPERIENCE AND TRAINING:

• Minimum of five (5) years’ experience at a supervisory level in the area of ICT, including at least two (2) years’ experience in the operations and maintenance of ICT systems.
• Training as evidenced by the possession of a recognised Bachelor’s Degree in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area.

OR

• Minimum of seven (7) years’ experience at a supervisory level in the area of ICT, including at least four (4) years in the operations and maintenance of ICT systems.
• Training as evidenced by the possession of a recognised Bachelor’s degree.
• Certification in the area of ICT from a recognised institution.

OR

• Minimum of ten (10) years’ experience at a supervisory level in the area of ICT, in addition to at least five (5) years’ experience in the operations and maintenance of ICT systems.
• Training as evidenced by the possession of a two-year Diploma/Certificate in the area of ICT from a recognised institution.