Receptionist/Telephone Operator Full Time NEW

Job Description
General Accountability

Reporting to the Manager, Human Resource and Administration the Receptionist/Telephone Operator is generally accountable for the performance of routine clerical work such as typing, filing, scheduling, mail processing and other related work as required. The Receptionist/Telephone Operator primarily operates a multi-line telephone console, directs calls to various parties, takes messages, provides information to the public, greets the public and handle routine clerical work.

Key and Critical Responsibilities
1. Operates the multi-line telephone console, receives calls and gives accurate information to callers.

2. Ensures that the Commissions PBX telephone system is attended to at all times during working hours.
3. Screens calls where necessary, using good judgement and routes calls to appropriate destinations.
4. Takes messages when required, obtaining and recording callers name, time of call and nature of business when appropriate and forwards messages without delay.
5. Sorts outgoing mail, affixes accurate stamp amounts where necessary and records all outgoing mail.
6. Greets the general public, staff and others in a pleasant, professional and courteous manner.
7. Ascertains the nature of business and directs visitors or callers to appropriate department or person.
8. Performs routine typing and filing when necessary.
9. Maintains accurate records of all overseas calls made by employees.
10. Assists with the requisitioning and distribution of stationery.
11. Secures and maintains the Stamp Register.
12. Receives, records and routes all incoming mail as directed.
13. Operates office equipment such as fax and photocopying machines.
14. Performs any other related duties as may be assigned from time to time.

Key Competencies
Minimum Acceptable Academic/Technical/Professional Qualifications
Five (5) CXC passes inclusive of Mathematics and English Language
Minimum Number of Years of Relevant Experience
Minimum of 2-3 years experience in a similar position
Specific Skills/Experience and/or Knowledge
Proficient in the use of Microsoft Office Suite
Pleasant personality and capable of using initiative to deal with trying situations
Multi-tasking skills
Excellent command of the English Language