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FRONT OFFICE HOST
Hyatt Regency
Hyatt Regency Trinidad
TT – TTI – Port of Spain
FRONT OFFICE
Hourly/Entry Level Employee
Full-time
Hourly Trinidad and Tobago Dollar (TTD) pay basis
Req ID: POR002276
Summary
This position is mainly based in Regency Club and PBX but also will be rotated at the Front desk when needed. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You’ll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we’d love to hear from you!
Duties include:
Rotate duties as Host, Telephone Operator or Regency Club Host
Greeting and thanking guests in a sincere, friendly manner.
Perform all guest check-in and checkout procedures; which includes obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
Posting charges to appropriate guest accounts and collect payment for room charges and other fees.
Make and confirm reservations
Answer phones and direct calls to appropriate personnel.
Anticipating and addressing guests’ needs, and resolving their problems and complaints.
Collaborating and communicating with other internal departments to ensure guest satisfaction.
Performing duties on daily checklist.
Up Selling guest rooms and promoting hotel services
Operating switchboard and assisting with inquiries.
Possesses and maintains thorough knowledge of hotel services, specials, promotions, facilities, policies, room rates and area’s attractions
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Qualifications
A minimum of a Diploma in Hospitality/ Tourism Management or a relevant field;
Ability to speak a second Language fluently is preferred.
Excellent proficiency with Microsoft Suite applications; knowledge of Reserve/Opera software;
Refined verbal and written communication skills;
Ability to work a flexible schedule; weekends, holidays, overnight shifts
Physically agile, ability to stand or walk for long periods of time;
Excellent time management and organizational skills;
Excellent problem-solving skills.
Well-groomed, professional appearance.
Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site!
