IT Lead Support Services Full Time NEW

Heritage Petroleum Company Limited (Heritage) is state-owned company in the business of exploration, development and production of crude oil. We are inviting talented, innovative, passionate and suitably qualified persons to apply for the following roles.

Job Purpose
To lead the delivery and continuous improvement of IT support services, ensuring reliable, responsive, and high-quality end-user support across the organization. The role is responsible for service desk operations, end-user computing, and on-site support services, ensuring that IT services enable business productivity and operational continuity.
Key Accountabilities
Leads and manages IT support services, including service desk, desktop support, and end-user computing, ensuring timely and effective resolution of incidents and requests.
Ensures delivery of high-quality IT services in line with defined SLAs, KPIs, and user expectations.
Oversees incident, problem, and request management processes, ensuring root cause analysis and continuous improvement.
Drives service excellence and user satisfaction, improving responsiveness, communication, and overall user experience.
Maintains end-user devices, workplace technologies, and collaboration tools (e.g., laptops, mobile devices, Microsoft 365).
Ensures standardization and compliance with IT policies, procedures, and cybersecurity requirements across all support services.
Monitors and reports on service performance metrics, identifying trends and implementing improvement initiatives.
Leads major incident management and escalation processes, ensuring timely resolution and clear stakeholder communication.
Liaises with support vendors and service providers, ensuring service quality, value, and adherence to contracts.
Supports the rollout of new systems, upgrades, and digital initiatives, ensuring effective transition into support operations.
Develops and maintains knowledge management practices, including documentation, user guides, and self-service capabilities.
Leads and develops a high-performing support team, fostering a culture of accountability, collaboration, and continuous improvement.
Undertakes any other assignments required from time to time, to fulfil the job purpose
Location
Penal/Santa Flora /Point Fortin
Job Specifications
Minimum Qualifications

Bachelor’s degree in Computer Science or Electrical & Computer Engineering
Project Management Certification will be an asset

Minimum Experience

A minimum of eight (8) years’ relevant IT application support experience with a minimum of three (3) years in a supervisory role, preferably in the Oil & Gas industry.
Our greatest asset is our people; therefore, we value the interest shown by all applicants however only suitable candidates will be contacted.

CLOSING DATE FOR APPLICATIONS: THURSDAY 29TH OCTOBER 2026