Operations Support Officer Full Time NEW

Description
Job Description
Application Deadline: November 3, 2026

What is the opportunity?

In this role you will be responsible for the fulfillment and/or servicing of complex client transactions, using extensive knowledge of related RBC products and services.  You will assume ownership and personal accountability for resolution of any issues related to the specific group, function or process. You will act as a referral point for other team members for the applicable policy, process and procedure to support Client First and adherence to Operational Risk, Compliance and AML requirements.

What will you do?

Provide consistent support and service within established benchmarks contributing to achievement of business Client Service Commitments and Service Level Agreements
Proactively identify and recommend solutions to recurring errors and service gaps; act as a referral point/Subject Matter Expert for sales and service employees.
Takes ownership and accountability for the resolution of complex issues and concerns at the first point of contact; demonstrating a long-term perspective in addressing client concerns.
Act as a referral point for other team members for the applicable policy, process and procedure to support Client First and adherence to Operational Risk, Compliance and AML requirements.
Identify service/operational inefficiencies and make recommendations for value added enhancements to appropriate parties.
Proactively identify operational inefficiencies in daily operational processes for assigned activities/tasks and recommend solutions to the manager
Identify continuous improvement opportunities from service/process gaps, recurring client errors and operational risk within the team and/or department/function.
Develop, manage and action a Personal Development Plan to ensure skills, knowledge, and accreditations are up to date to meet position requirements
What do you need to succeed?

Must-have

Degree in Business or Accounting or related discipline or equivalent education/training in a related field
Minimum three (3) years’ experience specifically related to accounting/finance
Working knowledge of Operations Management
Strong understanding of banking procedures and policies industry standards and best practices.
Analytical thinking and decision-making capabilities required
Proven team and client first orientation required
Exceptional organization and time management skills with the ability to multi-task, organize, and prioritize meeting the demand/needs of our clients and service partners.
Ability to work well under pressure, in a fast-paced environment (volume and deadline driven).
Consistently demonstrates excellent written and verbal communications skills
Demonstrate commitment to taking ownership and accountability of internal client issues and ensure that it has been resolved
Nice-to-have

A high degree of current market activity knowledge is an asset
Good working knowledge of related applications and tools with a willingness to familiarize self with other emerging applications and systems
Knowledge of Capital Markets, Fixed Income, Equities, Brokerage Services and Wealth Management
Knowledge of local and international business environment
What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Opportunity to do challenging work
Ability to make a difference with a lasting impact
Leaders that support your development
Work in a dynamic and collaborative team
Opportunities to build relationships across teams

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management