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Job Description
JOB SUMMARY
Reporting to the Communications Shift Supervisor, the Telecommunicator will be responsible for receiving, processing and conveying public safety information to dispatchers, law enforcement officers, fire officers and emergency medical personnel
Key and Critical Responsibilities
DUTIES AND RESPONSIBILITIES
Operates the 999 feature telephone instruments.
Operates the 999 Computer terminal/console.
Analyses, verifies, checks and records information received and or shown on the computer monitors.
Receives and makes telephone calls to the public.
Responds to persons in stressful, dangerous or life threatening situations.
Communicates medical and other recommendations and procedures.
Conferences and forwards calls as required.
Follows up abandoned, prank, hang up, and or nuisance calls as required.
Records all data in the Incident Report Register and routes calls and information to the Dispatchers, Response centers, and/or other response personnel.
Co-ordinates between public and response personnel.
Supplies general information to the one Public.
Prepares reports on incidents and other matters.
Collates statistics on calls received and the outcome.
Key Competencies
KNOWLEDGE, SKILLS, AND ABILITIES:
Excellent command of the English Language.
Excellent listening skills.
Ability to communicate effectively both orally and in writing.
The ability to function as a Team Player.
MINIMUM EXPERIENCE AND TRAINING:
Five (5) CXC subjects including English at General Proficiency Level I, II or III after 1998.
Computer Literate as evidenced by a Certificate from a Registered Institution.
Staff supervision and training experience will be an asset.
Training and experience in Public Safety and/or First Aid will be an asset.
