General Manager Operations Full Time NEW

Job Description
The General Manager, Operations directs and leads the Operations functions to deliver quality customer service and to achieve the Divisions Business Plan objectives and targets in support of the overall goals of TTPost.
Key and Critical Responsibilities
Directs, leads, and manages the TTPost Operations Team in execution and achievement of the Divisions operational goals, objectives and targets outlined in the Business Plan.

Participates and actively contributes to the leadership and strategic direction of TTPost as a member of the Senior Management Team.

Maintains expenditure within budget and continuously monitors, reviews and improves the cost-effectiveness of the Operations Division.

Ensures that approved projects (including the Operations – Capital Investment Plan) are prioritized, evaluated and implemented so that anticipated benefits are accrued.

Identifies, implements and leverages appropriate technological advances to improve TTPosts service performance and efficiencies

Ensures that Operations processes, especially those that affect customer satisfaction including on time delivery, Universal service, international mail shipments in/out and security, achieve required standards of performance

Implements approved policies & procedures to prevent revenue leakages

Champions and drives the Divisions rollout of health and safety initiatives, activities, guidelines and best practices, ensuring adherence to requirements

Ensures that the Operations Division is properly resourced to achieve its strategic and operational goals and that the requisite employee performance review, training, development and succession plans are aligned

Plans and drives a quality improvement programme throughout the Operations Division

Ensures that appropriate information systems are in place to support Operations’ decision making

Communicates TTPosts vision, goals and targets to Operations employees, ensuring that Managers operationalize plans into practical performance metrics by department and/or at the individual level

Ensures that HR policies and practices, and in particular good industrial relations practices, compliant with the collective bargaining process, are followed

Proactively responds to and implements changes to systems, processes and structures as required to mitigate challenges and changes that impact the Operations Division, ensuring timely and effective communication of these changes to affected audiences

Supervises assigned workforce, monitoring, appraising, motivating and disciplining as required

Monitors and ensures adherence to health, safety and environmental rules, regulations and guidelines

Performs other related duties that may be required by the job function

Key Competencies
Proven ability to lead and grow the Operations Team

Significant experience in a Postal or related business would be an asset

Significant experience in developing and implementing strategies to increase efficiency, maintain quality, and ensure continuous improvement

Leadership

Team Player

Conceptual Thinking

Result Oriented

Excellent Communication skills, both verbal and written

Interpersonal skills

Team Building Skills

Organising skills

Time management skills

Analytical skills

Strong business acumen and ability to prepare business and strategic plans

Confidentiality

Dependability

Trustworthiness

Flexibility

Ability to manage change

A positive attitude, tact and courtesy