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Bouncer / Door Host
Job Summary
The Bouncer / Door Host serves as the first point of contact for guests, ensuring a safe, secure,
and welcoming environment while maintaining the restaurant's standards and admission policies.
This role combines excellent customer service with effective security practices to protect guests,
employees, and company property.
Key Responsibilities
Welcome guests courteously while maintaining a professional and approachable presence
at the entrance.
Verify identification and enforce the restaurant's age restrictions, dress code, and entry
policies.
Monitor guest arrivals and departures while maintaining accurate occupancy levels.
Conduct security checks in accordance with company procedures when necessary.
Observe guest behavior and intervene appropriately to prevent disturbances or safety
concerns.
De-escalate conflicts professionally and request assistance when required.
Patrol assigned areas to ensure the safety and security of guests, employees, and company
property.
Respond promptly to emergencies, incidents, and medical situations.
Assist with crowd control during peak periods, special events, and private functions.
Complete incident reports and communicate relevant information to management.
Maintain a professional appearance and positive attitude while representing the
restaurant.
Qualifications, Experience & Competencies
Previous experience in hospitality security, customer service, or a similar role is
preferred.
Security training or certification is an asset.
Strong interpersonal, communication, and conflict-resolution skills.
Excellent observation skills and sound judgment.
Ability to remain calm and professional in challenging situations.
Physically fit and capable of standing for extended periods.
High level of integrity, professionalism, and discretion.
Availability to work evenings, weekends, public holidays, and late-night shifts.
Reporting Relationship
Reports directly to the Head Security or Manager on duty
